Make hybrid work feel less like guesswork
See how elia helps teams coordinate office days and build a hybrid model that works for people.
TLM
How TLM Increased Office Attendance by Making It Easier to Coordinate
Remote work had become the default for most of TLM's team. Some employees felt increasingly isolated, and low attendance made office days feel pointless. TLM used elia to give people a reason to plan office days around each other.
At a glance
2
active locations
0
mandated office days
Increase
in office attendance
LOCATION
Québec, Chicoutimi, and La Rochelle (France)
INDUSTRY
Software Development
SIZE
100 employees
company overview
TLM is a Canadian software development company that builds custom software and applications for entrepreneurs. Founded in 2003, the company has over 100 people across offices in Quebec and France, working in a fully flexible hybrid model.
PRODUCTS USED
After adopting a fully flexible hybrid work model, the company began to see a challenge that many distributed teams recognize: when office attendance becomes unpredictable, the office can start to lose its role as a place for collaboration.
Some employees felt isolated and fatigued by remote work. At the same time, lower attendance made the office feel less dynamic, which gave people even less reason to come in. TLM wanted to create a workplace experience that would encourage people to return more organically and make in-person time feel more worthwhile.
The challenge
TLM operates across 3 offices in Quebec and France, with a team of 100 spanning software development, UI/UX design, and operations. After moving to hybrid work post-pandemic, the company had no dedicated system for desk booking or colleague coordination.
To make the model work better day to day, the team needed to:
- increase office attendance without mandating it
- help employees plan office days around the people they worked with
- make the office worth coming in to across both Quebec offices
- track how offices were being used
How elia Helped
TLM deployed elia across 2 of its 3 locations.
Attendance visibility
THE ISSUE
The team also wanted to track how the offices were being used.
ELIA'S SOLUTION
Through elia's statistics dashboard, administrators can track desk and meeting room booking rates, filtered by date and workspace. When attendance at a location is low, the team can step in with something specific (a team event, an incentive) to bring people back in.
Better coordination
THE ISSUE
For TLM's employees, the value of an office day depended entirely on who else was there. Without visibility into colleagues' plans, there was no easy way to know whether coming in was worth it.
ELIA'S SOLUTION
Employees could see who was planning to come in and book a desk accordingly. They could check before leaving home and pick days when their teammates would be there.
“The use of the elia platform perfectly complemented our strategies to revitalize physical office attendance. The platform is user-friendly and easy to use. In addition to simplifying the desk booking process, it provides our employees with information that increases their motivation to come to the office.”
The results
Since deploying elia:
- significant increase in office attendance across the Québec City and Chicoutimi offices
- employees regularly check colleague visibility before booking office days
- more in-person collaboration across teams
- better visibility into attendance
- less isolation from remote work, with retention improving alongside attendance
Why it matters
Full flexibility is harder to coordinate than fixed hybrid days. When nobody has a fixed in-office day, attendance is entirely self-directed. Each person decides independently, and those decisions rarely land on the same day without some way to align them. TLM had 3 offices and 100 people making their own choices. Giving employees visibility into each other's plans was enough to change the pattern.
